How do I start a return?
Starting your return is easy! Just visit our Returns page and click Start a Return. Enter the email address you used to place your order and the order number from your confirmation email.
Items that are eligible for return will allow you to select a return reason and create your return shipment. Once you confirm your return, you'll be able to print your return shipping label and then track your return status all in the same place.
Items must be in new, resalable condition. Ruffwear will issue a credit for the amount of the returned item(s) within 3-5 business days of receipt. However, please allow up to two billing cycles for the credit to appear on your statement.
For more information about returns please visit our Returns page.