Returns
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We get it, dogs have fur! And even the most well-mannered pup sheds. We have a few simple tips for preparing your gear before you return it. 1) Try it on indoors This might seem obvious, but try your dog's new gear on indoors. Wear items around the house for a bit and check the fit. Contact our...
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Comment puis-je effectuer un retour? (Starting a Return)
Comment puis-je effectuer un retour? Il est facile d’entamer une procédure de retour! Il vous suffit de visiter page des retours, cliquez sur "Start a Return". D’entrer l’adresse courriel que vous avez utilisée pour passer votre commande ainsi que le numéro de commande figurant dans votre e-mail... -
I received my Ruffwear gear as a gift. How can I return it? Ruffwear will accept returns on products that have not been used and are a current full-price style and color. Please send us a message, to confirm your return eligibility. We’ll need to know the style name, size, and color of the item....
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Mauvais Article Envoyé (Wrong Item Sent)
J’ai reçu ma commande, mais le colis ne contenait pas le bon article, que dois-je faire? Nous sommes désolés d’apprendre que le mauvais article vous a été envoyé! Nous nous efforcerons de remédier à la situation le plus rapidement possible. Veuillez envoyer un message à notre équipe du service ... -
Something I just bought has a lower price, can I get a refund for the difference? Shop with confidence. If you find a lower price, you can request a price adjustment with our customer experience team in chat or by emailing bark@ruffwear.com. Price Adjustment Policy Price adjustments are availab...
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It has been a while since I sent my return back to Ruffwear and tracking shows that it was already delivered. Why have I not received my refund? If you initiated your return through our returns center you can view the status by entering your email and order number. Ruffwear will issue a credit ...
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How do I start a return? Starting your return is easy! Just visit our Returns page and click Start a Return. Enter the email address you used to place your order and the order number from your confirmation email. Items that are eligible for return will allow you to select a return reason and cr...
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I received my order but the wrong item was in the package, now what? We are sorry to hear the wrong item was sent to you! We will work to make things right as quickly as possible. Please send our Customer Support Team a message with the item missing from your order as well as the incorrect item...