Returns

  • Cleaning Items for Return

    We get it, dogs have fur! And even the most well-mannered pup sheds. We have a few simple tips for preparing your gear before you return it. 1) Try it on indoors This might seem obvious, but try your dog's new gear on indoors. Wear items around the house for a bit and check the fit. Contact our...

  • Comment puis-je effectuer un retour? (Starting a Return)

    Comment puis-je effectuer un retour? Il est facile d’entamer une procédure de retour! Il vous suffit de visiter page des retours, cliquez sur "Start a Return". D’entrer l’adresse courriel que vous avez utilisée pour passer votre commande ainsi que le numéro de commande figurant dans votre e-mail...

  • Mauvais Article Envoyé (Wrong Item Sent)

    J’ai reçu ma commande, mais le colis ne contenait pas le bon article, que dois-je faire? Nous sommes désolés d’apprendre que le mauvais article vous a été envoyé! Nous nous efforcerons de remédier à la situation le plus rapidement possible. Veuillez envoyer un message à notre équipe du service ...

  • Price Adjustments

    Something I just bought has a lower price. Can I get a refund for the difference? Shop with confidence. If you find a lower price, you can request a price adjustment with our Customer Experience Team in chat or by emailing bark@ruffwear.com. Price Adjustment Policy Price adjustments are availab...

  • Refund Status

    It's been a while since I sent my return to Ruffwear, and tracking shows that it was already delivered. Why haven't I received my refund? Ruffwear will issue a credit for the amount of the returned item(s) within 3-5 business days of receipt. However, please allow up to two billing cycles for th...

  • Starting a Return

    How do I start a return? Starting your return is easy! Just visit returns.ruffwear.com! Enter the email address you used to place your order. Enter your original order number. You can find your order by logging into your account on our website or in your order confirmation email. For more infor...

  • Wrong Item Sent

    I received my order but the wrong item was in the package, now what? We are sorry to hear the wrong item was sent to you! We will work to make things right as quickly as possible. Please send our Customer Support Team a message with the item missing from your order as well as the incorrect item...