Warranty

• Replacement Parts and Buckles

  Do you offer replacement parts or buckles? We offer replacements for many of our buckles and some other parts as well. See below for what information to include with your request. The insert (pronged) side of our plastic buckles can be replaced for most harnesses and apparel items. We are unabl...

• Soumettre une Réclamation de Garantie (Submitting a Claim)

  Mon produit Ruffwear présente un problème de qualité, quelles sont mes options? Chez Ruffwear, nous nous efforçons de fabriquer les meilleurs articles pour chiens de la planète. Si votre produit Ruffwear présente un défaut, nous nous efforcerons de remédier à la situation. Nous offrons une garan...

• Submitting a Warranty Claim

  My Ruffwear product has a quality issue. What are my options? We offer a Trail Tested Promise, guaranteeing against defects in materials and craftsmanship. While we understand that the unexpected happens, Our Guarantee does not cover accidental damage, damage from abrasion, chewing, or normal w...