Warranty
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VOLUNTARY PRODUCT RECALL NOTICE ON RUFFWEAR LEASHES WITH CRUX CLIP™ HARDWARE Bend, Oregon (March 19, 2021) Ruffwear is voluntarily issuing a recall on leashes with Crux Clip™ hardware purchased before November 3rd of 2021. If you purchased your Crux Clip™ leash after November 3rd of 2021, your ...
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VOLUNTARY PRODUCT RECALL NOTICE ON RUFFWEAR'S LOAD UP™ HARNESS On January 25, 2022, Ruffwear voluntarily recalled the Load Up Harness released on August 25, 2021. *Note: Harnesses purchased prior to August 25, 2021, are not included in this recall. The updated design released in June 2023 is no...
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Do you offer replacement parts or buckles? We offer replacements for many of our buckles and some other parts as well. The insert (pronged) side of our plastic buckles can be replaced for most harnesses and apparel items. We are unable to replace the buckles for collars and leashes. Unsure of t...
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Soumettre une Réclamation de Garantie (Submitting a Claim)
Mon produit Ruffwear présente un problème de qualité, quelles sont mes options? Chez Ruffwear, nous nous efforçons de fabriquer les meilleurs articles pour chiens de la planète. Si votre produit Ruffwear présente un défaut, nous nous efforcerons de remédier à la situation. Nous offrons une garan... -
My Ruffwear product has a quality issue, what are my options? At Ruffwear, we are dedicated to making the best dog gear on the planet. If anything is wrong with your Ruffwear product, we will work to make it right. We offer a Trail Tested Promise, guaranteeing against defects in materials and cr...