Orders
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Do you have an official Ruffwear store on Amazon? Yes! When shopping on Amazon, be sure to purchase from the official Ruffwear Store to guarantee you are getting genuine Ruffwear products. You can find a link to our Amazon Store here! Can I order everything you offer on Amazon? While some of our...
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BOGO Sale (through July 7, 2024) Buy one Float Coat, get one Hydro Plane free Buy one Swamp Cooler Harness, Get one Flagline Leash free Buy one Basecamp Bed, Get one Basecamp Mat free These BOGO items cannot be used interchangeably. Why won’t my discount code work? Discounts cannot be combine...
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Does Ruffwear ship internationally? Ruffwear currently ships orders within the U.S. and Canada only. Although we do not ship internationally, we have a network of Ruffwear dealers all over the world! You can use our Store Locator to search for a Ruffwear dealer in your area. For orders shippin...
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Modifications et annulations de commande (Order Cancelations and Changes)
Puis-je modifier ou annuler une commande que je viens de passer? Malheureusement, nous ne pouvons pas modifier ou annuler les commandes une fois qu’elles ont été passées et envoyées à notre centre de traitement des commandes. Nous vous recommandons de suivre notre processus de retour et de passe... -
Order Cancelations and Changes
Can I make changes or cancel an order I just placed? Unfortunately, we can't change or cancel orders after they have been placed and sent to our fulfillment center. We recommend following our return process and placing a new order. Visit our Returns page and click Start a Return. Enter the emai... -
Quand ma commande sera-t-elle expédiée? (Shipping Times)
Quand ma commande sera-t-elle expédiée? Les commandes passées sur ruffwear.ca seront expédiées le jour ouvrable suivant. Veuillez noter que nous n’expédions pas le produit les fins de semaine ou les jours fériés des États-Unis. Nos politiques d’expédition standard peuvent être consultées ici. -
When will my order ship? Orders that are placed on ruffwear.ca will ship the next business day. Please note, that we do not ship on weekends or U.S. holidays. Our standard shipping policies can be viewed here.
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I am getting an error when I click the tracking number linked in my shipping confirmation email. How can I find my order tracking information? We regret any confusion the provided tracking number may have caused. Your order is most likely shipping via a consolidated shipping method from our war...